To help lead employees through changes to the technology they use for work every day — and to empower each team member to succeed — consider these five steps.
1. Give The ‘Why’
No one likes just being told what to do (OK, maybe some people enjoy that, but most employees don’t). Instead of bossing around, try giving the full picture. Explain why the change ahead is important. Explain what exactly the new technology will help with. How will it impact your overall efficiency? How will technology changes affect other parts of the processes?
2. Be Transparent Open communication is everything.
Give your employees an overview of the process and what specific changes will be made. Have a meeting that provides a clear outline of what they can expect. If employees are already feeling anxious or overwhelmed, surprises or unexpected changes will only add to their stress. Be as transparent as possible with your team members throughout the change process.
3. Provide A Timeline
If you have a timeline or road map for the technology changes you’re making, share that with your team. There’s going to be a learning curve for everyone, and it will be steeper for some than for others. As a leader, you can’t expect everyone to learn this new skill or new technology at the same pace. If you are able to, provide time for the new process to be implemented in a transition phase where the old process can still be used if they get stuck.